{"id":289,"date":"2026-07-10T11:30:57","date_gmt":"2026-07-10T09:30:57","guid":{"rendered":"https:\/\/laboratorioprl360.com\/?page_id=289"},"modified":"2026-07-10T11:33:33","modified_gmt":"2026-07-10T09:33:33","slug":"plantilla-conversacion-dificil","status":"publish","type":"page","link":"https:\/\/laboratorioprl360.com\/ca\/biblioteca-recursos-prl\/descargables\/plantilla-conversacion-dificil\/","title":{"rendered":"Plantilla de conversa dif\u00edcil"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Plantilla de conversa dif\u00edcil<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Prepara, condueix i revisa converses complexes relacionades amb seguretat, conductes, coordinaci\u00f3, pressi\u00f3, sobrec\u00e0rrega o conflicte mitjan\u00e7ant una eina pr\u00e0ctica basada en la claredat, el respecte i la prevenci\u00f3.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Qu\u00e8 trobar\u00e0s en aquesta guia?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Una conversa dif\u00edcil no ha de ser agressiva, improvisada ni punitiva. La seva finalitat ha de ser comprendre el que ha succe\u00eft, corregir el necessari, protegir les persones i assolir acords clars sense humiliaci\u00f3 ni deteriorar la confian\u00e7a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta <strong>Plantilla de conversa dif\u00edcil<\/strong> te ayudar\u00e1 a preparar conversaciones relacionadas con conductas inseguras, incumplimientos de procedimientos, conflictos entre compa\u00f1eros, falta de formaci\u00f3n, presi\u00f3n por producci\u00f3n, sobrecarga de trabajo o problemas de coordinaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L'eina comen\u00e7a amb una fase de preparaci\u00f3 en la qual podr\u00e0s descriure els fets, analitzar l'impacte o risc, identificar la informaci\u00f3 que falta i revisar el teu propi estat emocional abans d'intervenir. Tamb\u00e9 incorpora una pausa pr\u00e8via per evitar respondre des de la pressa, l'enfadament o la frustraci\u00f3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al llarg del document trobar\u00e0s un gui\u00f3 pr\u00e0ctic de set passos per obrir la conversa amb respecte, descriure fets sense etiquetes, explicar l'impacte, preguntar i escoltar, establir l\u00edmits, acordar accions concretes i definir un seguiment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La plantilla inclou a m\u00e9s fulls de registre, frases guia per a diferents situacions, exercicis de role play, criteris d'observaci\u00f3, un pla de seguiment i una fitxa r\u00e0pida de butxaca basada en cinc accions: parar, protegir, preguntar, aclarir i acordar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Es tracta d'un recurs pr\u00e0ctic dirigit a caps intermedis, responsables d'equip, professionals de la prevenci\u00f3, responsables de persones i organitzacions que desitgen abordar converses necess\u00e0ries amb fermesa, escolta i respecte.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fitxa r\u00e0pida<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Informaci\u00f3<\/th><th>Valor<\/th><\/tr><\/thead><tbody><tr><td>\ud83d\udcc4 Format<\/td><td>PDF<\/td><\/tr><tr><td>\ud83d\udcda P\u00e0gines<\/td><td>15<\/td><\/tr><tr><td>\ud83d\udc64 Autor<\/td><td>Aleix Pi<\/td><\/tr><tr><td>\ud83c\udfe2 Editorial<\/td><td>Laboratori PRL 360<\/td><\/tr><tr><td>\ud83d\udcc5 Actualitzaci\u00f3<\/td><td><\/td><\/tr><tr><td>\ud83c\udfdf Nivell<\/td><td>Intermedi<\/td><\/tr><tr><td>\u23f1 Temps de lectura\/ realitzaci\u00f3<\/td><td>20-30 minuts<\/td><\/tr><tr><td>\ud83d\udcb2 Preu<\/td><td>Gratu\u00efta<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u00cdndex<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.<\/strong> Com utilitzar aquesta plantilla.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.<\/strong> Principis per mantenir una conversa respectuosa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.<\/strong> Respostes i expressions que conv\u00e9 evitar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.<\/strong> Preparaci\u00f3 de la conversa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.<\/strong> Dades de la situaci\u00f3 i fets observables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.<\/strong> Revisi\u00f3 personal i emocional abans d\u2019intervenir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.<\/strong> Gui\u00f3 per conduir la conversa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.<\/strong> Obertura, fets, impacte, preguntes i escolta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9.<\/strong> L\u00edmits, acords i seguiment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.<\/strong> Fulla de conversa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.<\/strong> Frases guia segons la situaci\u00f3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12.<\/strong> Pr\u00e0ctica mitjan\u00e7ant role play.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13.<\/strong> Observaci\u00f3, reflexi\u00f3 i transfer\u00e8ncia al treball real.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14.<\/strong> Pla de seguiment i aprenentatge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15.<\/strong> Fitxa r\u00e0pida de butxaca.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Per a qui \u00e9s aquesta guia?<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83d\udc77 Mandos intermedis<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Responsables i caps d'equip.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Supervisors<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83c\udffd Responsables de PRL<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e8cnics i responsables de prevenci\u00f3.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83c\udfe2 Empreses<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Organitzacions que vulguin enfortir la seva cultura preventiva.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal treballador<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">El que aprendr\u00e0s<br><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Preparar una conversa dif\u00edcil abans d\u2019intervenir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Diferenciar fets observables d\u2019interpretacions, etiquetes o judicis personals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Analitzar l\u2019impacte d\u2019una conducta o situaci\u00f3 sobre la seguretat, la salut, la coordinaci\u00f3 o el clima de l\u2019equip.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Revisar el teu estat emocional i evitar respondre des de l\u2019impuls, la pressi\u00f3 o la r\u00e0bia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Obrir una conversa amb claredat i respecte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Formular preguntes abans d\u2019arribar a conclusions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Escoltar la versi\u00f3 de l\u2019altra persona sense interrompre ni minimitzar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Establir l\u00edmits clars quan una conducta o condici\u00f3 no pot continuar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Convertir la conversa en un acord concret, realista i verificable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Definir responsables, dates i criteris de seguiment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Utilitzar frases guia davant conductes insegures, falta d'EPI, procediments no aplicats, sobrec\u00e0rrega o pressi\u00f3 productiva.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Practicar converses mitjan\u00e7ant role play i analitzar oportunitats de millora.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Comprovar si l'acord s'ha aplicat i quin aprenentatge s'ha de traslladar a l'equip.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Aplicar els cinc passos de la fitxa r\u00e0pida: parar, protegir, preguntar, aclarir i acordar.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/laboratorioprl360.com\/wp-content\/uploads\/Plantilla_de_conversacion_dificil-1.pdf\" style=\"background-color:#0b4ea2\">\ud83d\udce5 Descarregar Guia en PDF<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Descarrega gratu\u00eftament la Plantilla de conversa dif\u00edcil i utilitza-la per preparar, conduir i revisar converses necess\u00e0ries amb claredat, fermesa, escolta i respecte.<\/strong><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Podcast relacionat<\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83c\udf99\ufe0f Episodi<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>T\u00edtol: Lideratge emocional en PRL: la clau que no ve al manual<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/go.ivoox.com\/rf\/154490449\" style=\"background-color:#f57c00\" target=\"_blank\" rel=\"noopener\">\u25b6\ufe0f Escoltar episodi<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Vols aprofundir?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Curs complet<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lideratge Preventiu en Acci\u00f3<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00e9s de 30 lli\u00e7ons.<\/li>\n\n\n\n<li>Casos pr\u00e0ctics.<\/li>\n\n\n\n<li>Material descarregable.<\/li>\n\n\n\n<li>Certificat final.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" style=\"background-color:#f57c00\">Veure curs<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Butllet\u00ed<\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Plantilla de conversaci\u00f3n dif\u00edcil Prepara, conduce y revisa conversaciones complejas relacionadas con seguridad, conductas, coordinaci\u00f3n, presi\u00f3n, sobrecarga o conflicto mediante una herramienta pr\u00e1ctica basada en la claridad, el respeto y la prevenci\u00f3n. \u00bfQu\u00e9 encontrar\u00e1s en esta gu\u00eda? Una conversaci\u00f3n dif\u00edcil no tiene por qu\u00e9 ser agresiva, improvisada ni punitiva. Su finalidad debe ser comprender lo&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":176,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-289","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/laboratorioprl360.com\/wp-json\/wp\/v2\/pages\/289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laboratorioprl360.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laboratorioprl360.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laboratorioprl360.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/laboratorioprl360.com\/wp-json\/wp\/v2\/comments?post=289"}],"version-history":[{"count":2,"href":"https:\/\/laboratorioprl360.com\/wp-json\/wp\/v2\/pages\/289\/revisions"}],"predecessor-version":[{"id":292,"href":"https:\/\/laboratorioprl360.com\/wp-json\/wp\/v2\/pages\/289\/revisions\/292"}],"up":[{"embeddable":true,"href":"https:\/\/laboratorioprl360.com\/wp-json\/wp\/v2\/pages\/176"}],"wp:attachment":[{"href":"https:\/\/laboratorioprl360.com\/wp-json\/wp\/v2\/media?parent=289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}